Manager – Sales & Support

Sales & Support

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General Criteria

  1. Job Type : Full Time / Permanent
  2. Available Shifts : Morning / Evening / Night
  3. Department : Sales & Support
  4. Career Level : Experienced (Manager)
  5. Required Experience : International Sales & Support
  6. Minimum Experience : 4 Years
  7. Minimum Education : Bachelor’s Degree
  8. Degree Title : BBA or BS (4 Years Degree)
  9. Gender : Male
  10. Age : 25 – 35 Years

Job Description

  1. Finalize Sales Target after discussion with Company Management.
  2. Plan activities to achieve Sales Targets.
  3. To make sure that team remains motivated and their performance is up to the par.
  4. Resolve departmental sales concerns.
  5. Participate in new-hire interviews.
  6. Conduct performance reviews and team meetings.
  7. Help to handle the workload, if and when feasible and appropriate.
  8. Take responsibility of all the tasks being performed by the team.
  9. Conduct monitoring and coaching sessions.
  10. Conduct trainings and coordinate with quality assurance to identify systemic quality-improvement opportunities.
  11. Represent the team on special projects/initiatives.
  12. Floor Supervision.
  13. Perform Call/Chat/Email Monitoring.
  14. Conduct Pre and Post shift meetings and prepare shift reports.
  15. Maintenance of discipline within the department and adherence to organizational policies. 

Skills Required

  1. Excellent oral, written and interpersonal communication skills.
  2. Exceptional listening and analytical skills.
  3. Knowledge/expertise with PC hardware and software (Word and Excel).
  4. Must possess good knowledge with Internet technology
  5. Strong knowledge of customer care processes and techniques.
  6. Demonstrated ability to manage teams.
  7. Dedication to provide exceptional customer centric approach.
  8.  Perfect skills of Call/Email/Chat Sales & Support to international clients.

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